Welcome to www.signaturegreens.co.nz, operated by Signature Greens Limited. By accessing our website and using our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. Services
We offer outdoor property maintenance services, including but not limited to:
- House washing
- Driveway and concrete cleaning
- Gutter and roof cleaning
- Fence and exterior surface care
- Pest control (rodents, insects, birds)
All services are subject to availability and weather conditions. We reserve the right to refuse or reschedule services at our discretion.
2. Quotes & Pricing
- All quotes are valid for 14 days from the date issued.
- Quotes are based on information provided and/or a site visit. Any variation in scope may result in a revised price.
- Acceptance of a quote is deemed agreement to these terms.
3. Bookings & Cancellations
- Please provide at least 24 hours’ notice to cancel or reschedule a job.
- Cancellations with less than 24 hours' notice may incur a 50% fee of the quoted price.
- We may cancel or reschedule services due to poor weather, safety concerns, or inaccessible work areas.
4. Payments
- Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
- We accept bank transfer payments to the account listed on your invoice.
- Late payments may incur:
- A 10% late fee
- 2% monthly interest on overdue amounts
- All collection costs if referred to a debt recovery agency
5. Liability
- While every care is taken, Signature Greens is not liable for:
- Pre-existing damage to surfaces or materials
- Damage caused by poor surface condition (e.g., cracked concrete, brittle paint)
- Hazards not disclosed by the property owner
- Ineffective pest control if client instructions are not followed
- Clients are responsible for ensuring:
- Safe access to the property
- Pets and children are secured or kept away from treated areas
- Fragile items are protected or removed
- Food, utensils, and sensitive areas are covered for pest control treatments
Pest control services are carried out using EPA-approved chemicals. Safety instructions must be followed to avoid risk of injury, illness, or damage. Repeat treatments may be required for full effectiveness.
6. Photo Use & Marketing
We may take before and after photos of completed work for quality assurance and promotional use. If you do not consent to this, please advise us in writing before your scheduled job.
7. Disputes
- If you are unsatisfied with any aspect of our service, please contact us within 5 working days of the job completion.
- We will aim to resolve issues promptly and fairly.
- Disputes raised after this time may not be accepted.
8. Privacy
We respect your privacy. Any information collected through our website or communications will be kept confidential and used only for the purpose of delivering our services.
9. Website Use
All content on this website is the property of Signature Greens Limited. You may not copy, reuse, or redistribute any material without written permission.
10.Health & Safety Compliance
- We comply with the Health & Safety at Work Act 2015.
- Clients must advise us of any hazards, asbestos, or unsafe conditions before work begins.
- Unsafe conditions may result in rescheduling or refusal of service.
We may update these terms from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 info@signaturegreens.co.nz
📞 0223956091