Terms and Conditions 

1. Introduction

Welcome to Signature Greens. By using our services, you agree to the following terms and conditions. These terms outline the rights and responsibilities of both parties and ensure a smooth service experience.

2. Services Provided

We offer professional lawn care and cleaning services, including but not limited to:

  • Lawn mowing, hedge trimming, tree/bush shaping, and yard clean-ups.
  • Residential, commercial, and end-of-tenancy cleaning.

3. Booking & Payments

  • All bookings must be confirmed via phone, email, or our website.
  • Payment is due upon completion of service unless otherwise agreed.
  • Late payments may incur a 5% late fee after 14 days.

4. Cancellations & Rescheduling

  • Cancellations must be made at least 24 hours in advance.
  • Same-day cancellations may incur a 50% service charge.
  • Rescheduling is subject to availability.

5. Liability & Service Guarantee

  • We strive for high-quality service, but we are not liable for pre-existing damage to property or landscaping.
  • If you are unsatisfied, please notify us within 24 hours, and we will attempt to resolve the issue.

6. Health & Safety

  • Our team follows strict health and safety protocols.
  • Customers must ensure safe access to the property.

7. Privacy Policy

  • We respect your privacy and do not share personal information with third parties.
  • Customer details are used solely for booking and service purposes.

8. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services implies acceptance of the latest terms.

Booking & Payment Policy 

1. Booking Services

  • Customers can book services via phone, email, or online through our website.
  • All bookings are subject to availability and will be confirmed upon scheduling.
  • For urgent or same-day bookings, please contact us directly, and we will do our best to accommodate your request.

2. Payment Methods & Terms

  • We accept payments via cash, bank transfers, and credit/debit cards.
  • Payment is due upon service completion, unless otherwise agreed.
  • Late payments may incur a 5% late fee after 7 days.
  • Regular customers may request an account setup for scheduled services with monthly invoicing.

3. Cancellations & Rescheduling

  • Cancellations must be made at least 24 hours in advance.
  • Same-day cancellations may be subject to a 50% service fee, depending on the circumstances.
  • If rescheduling is needed, we will work with you to find the next available time slot.

4. Refunds & Service Satisfaction

  • If you are unsatisfied with our service, please notify us within 24 hours, and we will attempt to resolve any issues.
  • Refunds are only provided if services were not performed as agreed, at our discretion.

5. Invoice & Receipts

  • Customers will receive a detailed invoice after service completion.
  • Businesses requiring GST invoices can request this at the time of booking.